Today, I am writing this blog because I did not have a chance to conduct the SQL training with the support team yesterday before I departed for a new adventure; I feel like I owe it to them to give…
Tag: Support Teams
SQL Basics
Posted in Deployment, How To, SQL, Team, Tips Tagged with: Customer Support, Software Development, SQL, Support Teams
What is Jira Query Language (JQL)?
Jira Query Language (JQL) is a text-based query language used to extract specific data from the Jira database. Jira is a swamp of tickets that can weigh you down in the mud of ambiguity, but JQL can help you navigate…
Posted in AI, Copilot, How To, Skills, Uncategorized Tagged with: AI, Copilot, Issue Tracking, Jira, Jira Query Language (JQL), Query Language, Software Development, Support Teams
A Comprehensive Guide for Support Managers
Introduction Being a new support manager or suddenly finding yourself responsible for the success of a support team is a little unnerving. There are plenty of resources online, but here is a summary of things I have learned while running…
Posted in Leadership, Manager, Success, Team Lead, Team Manager Tagged with: AI, Automation, Chatbots, CRM, Customer Support, Knowledge Base, KPIs, Support Teams, Ticketing Systems, Training
