Jira Query Language (JQL) is a text-based query language used to extract specific data from the Jira database. Jira is a swamp of tickets that can weigh you down in the mud of ambiguity, but JQL can help you navigate…
Author: Andrew Pallant
Andrew Pallant (@LdnDeveloper) has been a web, database and desktop developer for over 16 years. Andrew has worked on projects that ranged from factory automation to writing business applications. Most recently he has been heavily involved in various forms for ecommerce projects.
Over the years Andrew has worn many hats:
Project Manager, IT Manager, Lead Developer, Supervisor of Developers and many more - See more at: http://www.unlatched.com/#sthash.8DiTkpKy.dpuf
What is Jira Query Language (JQL)?
Posted in AI, Copilot, How To, Skills, Uncategorized Tagged with: AI, Copilot, Issue Tracking, Jira, Jira Query Language (JQL), Query Language, Software Development, Support Teams
A Comprehensive Guide for Support Managers
Introduction Being a new support manager or suddenly finding yourself responsible for the success of a support team is a little unnerving. There are plenty of resources online, but here is a summary of things I have learned while running…
Posted in Leadership, Manager, Success, Team Lead, Team Manager Tagged with: AI, Automation, Chatbots, CRM, Customer Support, Knowledge Base, KPIs, Support Teams, Ticketing Systems, Training
Open Banking in Canada – A Comprehensive Guide
What is Open Banking? Open banking is a system in which banks and other financial institutions allow third-party companies (like phone applications) to access your financial data securely and only with your consent. CTV News reported in March to expect…
Embracing Omnichannel with a CRM for Financial Institutions
Omnichannel Platform and Its Importance for Financial Institutions An omnichannel platform is a customer-centric approach that integrates all channels to provide a unified and consistent experience whether customers are at a physical store, using an app, or on a website.…
Posted in Uncategorized Tagged with: CRM, Engagement Metrics, Financial Institutions, Omnichannel, Self-Service
Balancing Onshore and Offshore Engineering Teams
Introduction In today’s globalized world, many companies leverage onshore and offshore engineering teams to optimize resources and maximize productivity. However, striking a balance between these teams and ensuring their success can be challenging. As a VP of Engineering, I’ve learned…
Posted in How To, Leadership, Manager, Success, Team, Team Lead Tagged with: Engineering, Innovation, KPIs, Offshore Teams, Onshore Teams, Productivity, Quality, Team Management
A Data Architect’s Guide to Database Design and Management
Introduction Designing and managing databases is a critical task in data architecture. This blog post aims to provide insights into various aspects of database design, hosting, security, scalability, and the use of data for machine learning or AI.
Posted in AI, Deployment Tagged with: AI, AWS, Azure, Data Governance, Data Security, Database Design, Database Hosting, Database Scalability, Machine Learning
Crafting a Successful Software Development Roadmap – A Guide for Product Managers
Introduction As a product manager, one of your key responsibilities is creating and managing the software development roadmap. This strategic document serves as the guiding light for your development team, outlining your product’s vision, direction, and priorities over time. But…
Posted in Developement, How To, Ideas, Leadership, Manager, Metrics, Professional Development Tagged with: BestPractices, Communication, Engagement, Measurement, Priortization, ProductManagement, Review, Roadmap, SoftwareDevelopment
Secure Software Development Life Cycle – Best Practices
Security has become a paramount concern in the rapidly evolving world of technology. As developers, we must ensure our applications are secure from the ground up. Here are some best practices for a secure software development life cycle (SDLC):
Posted in Better Coding, Developer, How To, Personal Learning and Growth, Planning, Professional Development Tagged with: BestPractices, CodeReview, CyberSecurity, RiskManagement, SecureSDLC, SecurityTesting, SoftwareDevelopment
JIRA Product Discovery vs Aha!
Introduction Two tools have emerged as leaders in product management: JIRA Product Discovery and Aha! Both offer robust features for tracking roadmaps and managing the software development lifecycle. However, they each have unique strengths that may make one a better…
Posted in Uncategorized Tagged with: Aha!, JIRAProductDiscovery, ProductManagement, RoadmapTracking, SDLC, SoftwareDevelopmentLifecycle
Crafting a Corporate Security Policy for AI in the Workplace
Artificial Intelligence (AI) has become an integral part of many businesses in today’s digital age. However, with the increased use of AI, it’s crucial to have a robust corporate security policy in place. Here are five key considerations when crafting…
Posted in AI, Copilot Tagged with: Acceptable Use, AI in the Workplace, Corporate Security Policy, Data Protection, Intellectual Property
