Introduction Being a new support manager or suddenly finding yourself responsible for the success of a support team is a little unnerving. There are plenty of resources online, but here is a summary of things I have learned while running…
Category: Leadership
A Comprehensive Guide for Support Managers
Posted in Leadership, Manager, Success, Team Lead, Team Manager Tagged with: AI, Automation, Chatbots, CRM, Customer Support, Knowledge Base, KPIs, Support Teams, Ticketing Systems, Training
Balancing Onshore and Offshore Engineering Teams
Introduction In today’s globalized world, many companies leverage onshore and offshore engineering teams to optimize resources and maximize productivity. However, striking a balance between these teams and ensuring their success can be challenging. As a VP of Engineering, I’ve learned…
Posted in How To, Leadership, Manager, Success, Team, Team Lead Tagged with: Engineering, Innovation, KPIs, Offshore Teams, Onshore Teams, Productivity, Quality, Team Management
Crafting a Successful Software Development Roadmap – A Guide for Product Managers
Introduction As a product manager, one of your key responsibilities is creating and managing the software development roadmap. This strategic document serves as the guiding light for your development team, outlining your product’s vision, direction, and priorities over time. But…
Posted in Developement, How To, Ideas, Leadership, Manager, Metrics, Professional Development Tagged with: BestPractices, Communication, Engagement, Measurement, Priortization, ProductManagement, Review, Roadmap, SoftwareDevelopment
5 Essential Elements for a Successful Software Roadmap
Creating a successful software roadmap is akin to charting a course for a ship. It guides the team toward their goals, ensuring they stay on track and reach their destination. For engineers, a well-crafted roadmap is essential to meet targets…
Posted in Deployment, Developer, How To, Ideas, Leadership, Manager, Personal Learning and Growth, Planning, Professional Development, Project, Project Manager, Team Tagged with: Agile Methodology, Engineering, Product Roadmap, Project Management, Software Development
Running Onshore and Offshore Development Teams – A Guide for Vice Presidents of Engineering
As a Vice President of Engineering, managing both onshore and offshore development teams can be both challenging and rewarding. Balancing the benefits of cost savings and access to global talent with the complexities of communication and cultural differences requires strategic…
Andrew Pallant – A Strategic Leader in Engineering
Introduction In the dynamic landscape of technology, effective leadership is crucial for driving innovation, fostering collaboration, and achieving organizational goals. As a Vice President of Engineering, I have had the privilege of witnessing Andrew Pallant’s remarkable journey—a journey that exemplifies…
Posted in #ldnont, Canada, Contributing, Deployment, Developer, Goals, Leadership, Manager, Ontario, Personal Thoughts, Professional Development, Senior, Skills, Team, Team Lead, Team Manager, Technology, Tips Tagged with: Collaboration Strategies, Cultural Awareness, Engineering Leadership, Global Teams, Project Management, Remote Work, Software Development, Team Management
7 Soft Skills That Senior Developers Should Have
Developers often ask what they need to do to make it to the level of a senior developer. They can gain all the programming skills in all the popular and new software frameworks, but they will not be anything more…
Developer Engagement
I was throwing ideas around in how to increase our developer engagement. I was also thinking of a way to give our product development a little boost. I love the developers that I work with and would like to support…
Are Stand-ups a Waste of Time
Are stand-ups a Waste of time for developers? I used to think so. I have been doing stand-ups for the past two months and I now think they are brilliant!
Posted in Leadership, Personal Learning and Growth, Personal Thoughts, Professional Development, Project Manager, Team, Team Lead, Team Manager Tagged with: Stand-ups
Do You Hear What I Hear
Do you hear what I hear? Probably not! During meetings and conversations people are saying a lot and often times we are itching to talk. Many of us over speak the other person. I had a boss a few years…
