Introduction Being a new support manager or suddenly finding yourself responsible for the success of a support team is a little unnerving. There are plenty of resources online, but here is a summary of things I have learned while running…
Category: Success
A Comprehensive Guide for Support Managers
Posted in Leadership, Manager, Success, Team Lead, Team Manager Tagged with: AI, Automation, Chatbots, CRM, Customer Support, Knowledge Base, KPIs, Support Teams, Ticketing Systems, Training
Balancing Onshore and Offshore Engineering Teams
Introduction In today’s globalized world, many companies leverage onshore and offshore engineering teams to optimize resources and maximize productivity. However, striking a balance between these teams and ensuring their success can be challenging. As a VP of Engineering, I’ve learned…
Posted in How To, Leadership, Manager, Success, Team, Team Lead Tagged with: Engineering, Innovation, KPIs, Offshore Teams, Onshore Teams, Productivity, Quality, Team Management
Taking Time to Grow
Happy New Year! I hope 2022 is all that much better than 2021. Taking Time to Grow is not something that comes easily or naturally. So many of us will fill our days with meetings, phone calls and other essential…
Posted in Mentor, Personal Learning and Growth, Personal Thoughts, Professional Development, Success Tagged with: Book, Focus, Journal, Microsoft, Personal Growth, Time
Why a Process is Important
A Software Development Perspective A process is important as it creates an expectation of an outcome. Outcomes can measure a process and result in different ways making the process essential to follow. Without a strategy, we will not confidently be…
Developer Engagement
I was throwing ideas around in how to increase our developer engagement. I was also thinking of a way to give our product development a little boost. I love the developers that I work with and would like to support…
Enhance Your Technology Career By Learning To Speak
Have you ever had a customer, co-worker or manager look at you as if you had two heads? When an IT Professional, speaks it is very important that who we speak to understands what we are saying. You cannot sell…
Posted in Employment Search, Goals, How To, Ideas, interview, IT, job interview, Job Search, Jobs, Leadership, Personal Learning and Growth, Personal Thoughts, Professional Development, self-improvement, Success, Team, Technology Tagged with: Career, Communication, Speaking
We Do Not Know You
I have encountered the phrase “We Do Not Know You” a few times during the job hunting process. Recently I interviewed with a company that used this phrase. I threw everything at them including LinkedIn Recommendations, Contacts, Resume, Cover Letter,…
Posted in Employment Search, entrepreneurship, Ideas, interview, Job Search, Personal Thoughts, Success Tagged with: contract work, extra money, job hunting, search strategy
Keeping a Cool Head
Recent events at work caused 3 days of fire fighting to keep systems going. It was a lot of work and was not easy. Stress levels were at an all-time high. While showing the rest of the staff that I…
Fantastic Speech! When You Want to be Successful as Bad as You Want to Breath…
Fantastic Speech! When You Want to be Successful as Bad as You Want to Breath….
Failure
Failure is an opportunity to find an alternate way of finding success. Dig deep, learn from the events and change. Through change, you can overcome failure. Change brings failure or success; it is a 50% wager. Evolve, learn and morph…
Posted in evaluation, How To, Ideas, Leadership, Listening, Personal Thoughts, Professional Development, Success
