Introduction Being a new support manager or suddenly finding yourself responsible for the success of a support team is a little unnerving. There are plenty of resources online, but here is a summary of things I have learned while running…
Tag: CRM
A Comprehensive Guide for Support Managers
Posted in Leadership, Manager, Success, Team Lead, Team Manager Tagged with: AI, Automation, Chatbots, CRM, Customer Support, Knowledge Base, KPIs, Support Teams, Ticketing Systems, Training
Embracing Omnichannel with a CRM for Financial Institutions
Omnichannel Platform and Its Importance for Financial Institutions An omnichannel platform is a customer-centric approach that integrates all channels to provide a unified and consistent experience whether customers are at a physical store, using an app, or on a website.…
Posted in Uncategorized Tagged with: CRM, Engagement Metrics, Financial Institutions, Omnichannel, Self-Service
